FAQ about the the devCad team applications

You can find here a list of the most frequently asked question. Use the Contact link if you need more info.

  Can I have a discount to get a Lifetime license if I purchased a 1 Year license

You can upgrade from a 1 Year license to a Lifetime license saving the 50% of what you paid for a 1 Year license from the Lifetime license cost. If you are interested in upgrading from a 1 Year license to a Lifetime license please write us by info@devcad.com

  I installed the application, but it doesn't start or exits without a message. What happens?

Probably your antivirus issues a false positive and blocks the application. Insert the application executable in the white list of all your antivirus, if you downloaded it from this web site for sure it's a safe application.

  Do the applications need other Cad software to work?

No, our applications include all the features you need to create the right cutting path. You just must have an application that reads the cutting paths and drive your CNC machine, like Mach3 or EMC2 for example. See also the FAQ just below.

  Do the applications direct drive the CNC machine?

We don't offer direct drive features, as there are to many CNC controllers to make robust and well working features. Offering direct drive features is an old way to go, the right way now is to create standard cutting files, then interpreted by applications like Mach3 or EMC2. Our applications can offer different cutting file formats, like GCode/ISO/nc, DXF, DAT, Hpgl/Plt, CUT (Gmfc cutting file). Our suggested cutting file format is GCode/ISO/nc.

  How can I buy a license and how will I get it?

To buy a license just use the right PayPal button included in the Prices and Purchasing page. If you are inside the Euro zone you can also make a bank transfer, contact us for more details. You can select to have a license as a soft key or as a Usb key: Soft key: in this case after the purchasing you will be prompted to send us the Pc Code of your computer. You can find this code by the 'Registration - Insert password' menu of the application. We will send you as soon as possible the soft key (a password). You must just insert it in the application and you can start to work immediately. Usb key: in this case we will ship you a Usb key, working as a dongle. This Usb key includes also the setup files of the application(s). Waiting for the Usb key you can ask me by email to make your trail period longer.

  Does the application license expires?

No. You can use the license for an unlimited time.

  I have 2 (or more) computers, do I need multiple licenses?

If you have 2 or more computers, you have two options: To buy multiple licenses, one for each computer To buy the Usb key. In this way the license will be stored inside the Usb key itself. Just plug the Usb key into the computer where you need to run the application.

  What happens to my license if/when I change the computer?

Two different possibilities: You own the Usb key. In this case just plug in the Usb key into the new computer. You don't own the Usb key. In this case simply write to us by email, describing what happened (new computer, broken hardware and so on). We will supply a new password for the new computer. If you requested a new password in the last 12 months, You will be charged for the 25% of the cost of a new license. If in the meantime a new version is released, you'll be charged for the upgrade cost.

  I need to use multiple applications among devFoam, devFoam Pro, devFus Foam, devFus, devCad, devWing, Profili Pro and I want to use the Usb keyas licensing system. Do I need an Usb key for each application?

No, a single Usb key can include the licenses of all out applications.

  What happens if I have the Usb key and I need new applications or upgrade to a new version?

You don't need to buy a new Usb key, nor sending it back to us. We will send you by email a special password, just insert it in the application and the new license will be stored inside your Usb key.

  What happens if my Usb key stops to work?

Just send it to me, I'll check it and if damaged I'll send you a new one, if the warranty is not expired. If the warranty expired you can purchase a new Usb key, but you haven't to pay for new licenses.

  How does your upgrade policy works?

See the Upgrade page

  Do you have local resellers?

No, we prefer to distribute the applications by ourselves. Doing that: The price is as low as possible, as the distributors chain is null. You have direct assistance from the developers/testers, so you can ask to the people having the right know-how to answer to your questions .